1. Processing Time (The time I need to make your order):
All our items are custom-made to order.
Please allow 3-5 business days for design and production before your order is shipped.
Note: During peak holiday seasons, processing times may extend to 7 business days.
2. Shipping Methods & Estimates (USA only):
We ship via USPS to ensure your delicate decorations arrive safely.
Standard Shipping: 3-5 business days.
Priority Mail: 1-3 business days.
Express/Rush Shipping: 1-2 business days.
Please note: Shipping times are estimates provided by the carrier and do not include our processing time.
3. Rush Orders:
If you need your cake topper sooner than our standard turnaround, please contact us before purchasing.
4. Tracking Your Order:
Once your order ships, you will receive an automated email from Wix with your tracking number. You can track your package directly on the carrier's website.
5. Damaged or Lost Items:
Since cake toppers are fragile, we pack them with extreme care. If your item arrives damaged, please contact us within 24 hours of delivery with a photo of the item and the packaging so we can send a replacement.